Next Move




What's Your Next Move?






Social Media KPI Webinar ~ Replay

February, 2011


During the webinar Jeff Bishop of Next Move Services, LLC explores the findings of the "KPI's for Social Media Customer Outreach" report (re: specific challenges and opportunities for organizations struggling to implement customer response solutions in the social media arena).  In addition, industry experts from Spanlink and Cisco discuss today's leading technology solutions to the questions raised in the report.

KPI's for Social Media Customer Outreach

November, 2010

A Next Move Services & In The Know project (sponsored by Cisco & Spanlink)

Overview: This report provides numerous insights into how companies across the industry have begun to integrate social media into their customer outreach strategies, operational trends and KPI's used to measure success. 

Service Center Site Selection and Build-out White Paper

October, 2010

The challenges faced in building nearshore and offshore service centers can be significant.  In this paper, the author discusses geographic location vetting, provides guidelines and suggestions on selection criteria and discusses the key components of the greenfield process.